Category Archives: New

Define generative ai 14

OSI unveils Open Source AI Definition 1 0 GPT-4o explained: Everything you need to know In addition, this combination might be used in forecasting for synthetic data generation, data augmentation and simulations. Some generative AI models behave like black boxes, giving little insight into the process behind their outputs. This can be problematic in business […]

Ai use cases in contact center 1

20 Contact Center AI Use Cases to TransformAgentand Customer Experiences Generative AI in Customer Experience: The 11 Most Implemented Use Cases As such, the technology removes the burden that traditionally impacts agents and has proven effective in lowering contact center burnout rates. As a result, its customers can be more self-sufficient, minimizing IT involvement in […]